Get in touch
We are here to help!
Track Your Package
Waiting On Your Nura Order?
To see the progress of your delivery, please enter your order number found in your
order confirmation and shipping emails.
How you can reach us
Our small but dedicated support team is always here for you. Whether you have a question about your order, need a bit of help, or just want to reach out, we’ll make sure you’re taken care of.
The best way to reach us is by email at info@try-nura.com, we’re available 24/7 and usually respond within a few hours.
If your request is urgent, feel free to give us a call at +1 (888) 902-8172 between 9:00 AM and 5:00 PM (Eastern Time). You can also text us on the same number and we’ll reply as soon as we can.
For quick updates or small questions, email is usually the fastest. But if something needs attention right away, don’t hesitate to call, we’re always happy to help!
Frequently Asked Questions
How are Nura products formulated?
Each Nura formula is thoughtfully crafted with clean, nutrient-rich botanical ingredients and nourishing oils that deeply hydrate, brighten, and enhance melanin-rich skin’s natural radiance. Every product is cruelty-free, alcohol-free, and free from harsh chemicals or artificial dyes.
Are Nura products suitable for all skin types?
Nura is specifically formulated for mature, sensitive, melanin-rich Black skin. Our ingredients are chosen to meet the unique needs of deeper skin tones, from dryness and ashiness to dark spots and loss of firmness.
Are your products vegan or cruelty-free?
Absolutely. Nura products contain no animal-derived ingredients and are never tested on animals.
How should I store my Nura products?
Keep them in a cool, dry place away from direct sunlight to maintain their freshness and potency.
How long do Nura products last after opening?
For best results, use within 1 month after opening. Unopened products have a shelf life of up to 12 months.
How long will it take for my order to ship?
Once your order is placed, it generally takes 24 hours to process and pack. For expedited shipping, orders placed before 12:00 PM PT, Monday through Friday, will typically ship the same day. Orders placed after this time or on weekends may be processed on the next business day. During high-volume periods, processing times may experience delays.
How can I find the status of my order?
You’ll receive a confirmation email after purchase. You can click “View my order” in the email to see real-time updates.
Where can I track my order?
You’ll receive a shipping confirmation email once your package has been shipped. Tracking updates are provided every 48–72 hours, and your tracking link will be included in the email for easy access.
I typed in my wrong address and need to change it. What should I do?
Please contact our support team for assistance at +1-463-946-0868 or info@try-nura.com within 24 hours of placing your order, before it gets shipped.
Do you offer international shipping?
Yes, we offer international shipping. Delivery times may vary depending on your location, customs clearance, and local courier handling.
Help! My order is missing!?
Oh no! Please contact our support team for assistance at +1-463-946-0868 or info@try-nura.com
My item(s) arrived damaged, what should I do?
Please contact us right away at +1-463- 946-0868 or info@try-nura.com
What payment methods do you accept?
We accept all credit card payments and PayPal. Unfortunately, prepaid cards and checks are not supported by our payment processors at this time.
How long does it take to process a refund?
Refunds are typically processed within 3–10 business days, depending on your bank or payment provider’s processing time.
How can I manage my subscription?
You can manage your subscription anytime here: Subscriptions
From there, you can update your details, send a gift to a loved one, or change your scents for upcoming months.
How often should I use Nura products?
Use your Nura product daily, you’ll only need to apply it once a day to keep your skin hydrated, glowing, and transforming before your eyes.
Can I use Nura products with other skincare brands?
Yes, Nura blends beautifully with other skincare products. Simply apply it as part of your regular routine.
Can I use Nura products while pregnant or breastfeeding?
We recommend consulting your healthcare provider before use during pregnancy or breastfeeding to ensure it’s perfectly suited for you.
How are Nura products formulated?
Each Nura formula is thoughtfully crafted with clean, nutrient-rich botanical ingredients and nourishing oils that deeply hydrate, brighten, and enhance melanin-rich skin’s natural radiance. Every product is cruelty-free, alcohol-free, and free from harsh chemicals or artificial dyes.
Are Nura products suitable for all skin types?
Nura is specifically formulated for mature, sensitive, melanin-rich Black skin. Our ingredients are chosen to meet the unique needs of deeper skin tones, from dryness and ashiness to dark spots and loss of firmness.
Are your products vegan or cruelty-free?
Absolutely. Nura products contain no animal-derived ingredients and are never tested on animals.
How should I store my Nura products?
Keep them in a cool, dry place away from direct sunlight to maintain their freshness and potency.
How long do Nura products last after opening?
For best results, use within 1 month after opening. Unopened products have a shelf life of up to 12 months.
How long will it take for my order to ship?
Once your order is placed, it generally takes 24 hours to process and pack. For expedited shipping, orders placed before 12:00 PM PT, Monday through Friday, will typically ship the same day. Orders placed after this time or on weekends may be processed on the next business day. During high-volume periods, processing times may experience delays.
How can I find the status of my order?
You’ll receive a confirmation email after purchase. You can click “View my order” in the email to see real-time updates.
Where can I track my order?
You’ll receive a shipping confirmation email once your package has been shipped. Tracking updates are provided every 48–72 hours, and your tracking link will be included in the email for easy access.
I typed in my wrong address and need to change it. What should I do?
Please contact our support team for assistance at +1-463-946-0868 or info@try-nura.com within 24 hours of placing your order, before it gets shipped.
Do you offer international shipping?
Yes, we offer international shipping. Delivery times may vary depending on your location, customs clearance, and local courier handling.
Help! My order is missing!?
Oh no! Please contact our support team for assistance at +1-463-946-0868 or info@try-nura.com
My item(s) arrived damaged, what should I do?
Please contact us right away at +1-463- 946-0868 or info@try-nura.com
What payment methods do you accept?
We accept all credit card payments and PayPal. Unfortunately, prepaid cards and checks are not supported by our payment processors at this time.
How long does it take to process a refund?
Refunds are typically processed within 3–10 business days, depending on your bank or payment provider’s processing time.
How can I manage my subscription?
You can manage your subscription anytime here: Subscriptions
From there, you can update your details, send a gift to a loved one, or change your scents for upcoming months.
How often should I use Nura products?
Use your Nura product daily, you’ll only need to apply it once a day to keep your skin hydrated, glowing, and transforming before your eyes.
Can I use Nura products with other skincare brands?
Yes, Nura blends beautifully with other skincare products. Simply apply it as part of your regular routine.
Can I use Nura products while pregnant or breastfeeding?
We recommend consulting your healthcare provider before use during pregnancy or breastfeeding to ensure it’s perfectly suited for you.
Contact us via email
Need Immediate Help?
For urgent matters, call us directly during business hours.